Customer privacy and security is a serious part of our relationship with our customers. The following privacy policy applies to all Lucky Lantern users. If you have questions or concerns regarding our privacy and security, please first contact us.

Privacy

Collection of Information

In order to use the Lucky Lantern website, we may require information from you in order to provide the best service possible. All correspondence may be collected and stored, particular in regards to sales, support and accounts, including email. Any information collected by Lucky Lantern is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

The information we collect through luckylantern.com.au helps us better understand the products and services most helpful to you.

We may collect the following information from you:

• your name and contact details
• other information that you may supply to us

We may collect information that you may be unaware of:

• the name of the domain from which you access the internet
• the date and time you access our site
• the internet address of the website from which you linked directly to our site

Use of Collected Information

Any details collected from Lucky Lantern customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, it is encrypted using secure socket layer technology (SSL). When credit card details are collected, they are simply passed on in order to be processed as required. We never permanently store complete credit card details. We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Consent

By using luckylantern.com.au you are consenting to the collection of information by luckylantern.com.au.

Personal Information Access

Customers may review, change or delete personal information related to their account on our online site. To access your information, simply log in to your account and click 'edit your account'. If you would like us to delete your account for you, please contact us and we will arrange this for you.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address). We use this information to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

Third Parties

Lucky Lantern does not sell, share, trade or disclose any personal information collected on our website to third parties. This includes email addresses and postal addresses.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, however, if we decide to change our privacy policy we will post those changes to this privacy statement and our homepage.

Security

We are committed to protecting your personal and order information. Lucky Lantern would like you to be able to shop with us with total confidence. We use PayPal where you can skip typing in your financial details each time you shop with us. When you use PayPal you don't share your credit card or bank account details with us. For more information regarding PayPal, please visit www.paypal.com.au.